Cancellation & Return

Product cancellation and return policy

cancel reservation

8.1 The cancellation policy will be governed by the Consumer Protection Law, 1981 (hereinafter: the “Consumer Protection Law”), and shall not derogate from the section below.

8.2 You can cancel the purchase of a product from the order date up to 60 days from the actual product receipt or from the date of receipt of the order confirmation – whichever is later.

8.3 Notwithstanding the foregoing, cancellation of an order for electrical products, cellular sunglasses, and cosmetic products will be possible within 14 days from the date of receipt of the product by the customer as specified.

8.4 The right of cancellation is invalid, inter alia, in the following cases:

8.4.1 Goods specially manufactured for the customer.

8.4.2 lost goods (spoiled or perishable products such as food products that have expired and more).

8.4.3 Prescription and/or over-the-counter drugs.

8.4.4 Goods whose price does not fall to NIS 50.

8.4.5 Unused Goods and its return was made in the original packaging.

8.5 Canceling an order before shipping the product to the customer will do as below. The cancellation will only take effect upon confirmation of receipt by the company, provided that the order has not yet been sent to the customer:

8.5.1 When the order is in the status “Order Received” on the “Order History” page, a booking button (icon) for canceling an order will appear, clicking on the button will cancel the order immediately.

8.5.2 When the order is in the “Treatment Order” status, the order can be canceled in any of the ways listed below. After sending the order cancellation message, a customer service representative will contact the customer to continue the order cancellation process:

8.5.2.1 Send a message on the Contact / Cancel Order page by selecting “Cancel Order” and filling in details.

8.5.2.2 Contacting Customer Service as Section 1.11.

8.5.2.3 Send mail to email to [email protected]

8.5.2.4 Send a fax to 08-6286820.

8.6 Canceling an order after delivering the product to the customer will do as follows:

8.6.1 If the order was canceled and canceled due to a defect in the product supplied to the customer, due to a mismatch between the product or the service and the information provided to the customer about the product features, due to the failure to deliver the product in a timely manner or due to another breach of the order by the company: (a). The customer will cancel the order as soon as possible in one of the ways specified in section 8.5.2 above, and no later than 60 days from receipt of the product by him; (B). The customer will be credited with the completion of the treatment within 14 days from the date of receipt of the cancellation request subject to the return of the product to the company. The product will be returned to one of the Amazon Network outlets across the country or incoordination of the product collection from the customer’s home at the Company’s expense (as much as the product was provided to the customer through shipping); (third). Upon the credit, the customer will receive a copy of the cancellation notice as stated (and no cancellation fees will be collected from the customer).

It is clarified that cancellation of such an order will be made against the presentation of an invoice or credit card details by which the order was placed, and if none of the above is shown, the monetary credit will be based on the lowest price of the product in the last 60 days.

8.6.2 If an order was canceled and canceled due to a defect, the discrepancy between the product or service and the information provided to the customer about the product features, failure to deliver the product in a timely manner or due to another breach of the order by the company:

(A). The Customer shall act to cancel the order as soon as possible in any of the ways specified in Section 8.5.2 above, and no later than 14 days after receipt of the Product by him; (B). The customer will be credited with the completion of the treatment within 14 days from the date of receipt of the cancellation request subject to the return of the product to the company. The product will be returned to one of the Amazon Chews branches across the country or incoordination of the product collection from the customer’s house at his expense. (third). Upon the credit, the customer will be provided with a copy of the cancellation notice as stated and the Company will be entitled, in its sole discretion, to charge the customer with the cancellation fee in accordance with the provisions of the Consumer Protection Law and shall inform the customer of its decision regarding the charge before the actual customer is charged. The cancellation fee will be up to 5% of the purchase price or NIS 100, whichever is lower.

It is clarified that cancellation of such an order will be made against the presentation of an invoice or credit card details by which the order was placed, and if none of the above is shown, the monetary credit will be based on the lowest price of the product in the last 60 days.

8.7 In the event of cancellation of an order for any reason the Customer will allow Amazon Customer and/or anyone on its behalf to transmit its name and address to the manufacturer or importer of the product for inspection.

8.8 If, after placing an order on the website, it becomes clear that the product is out of stock and/or cannot be delivered, and e-mail customer (or the company representative will contact him by phone) informing him to cancel the ordering of that product without charge and/or refund (as applicable) and The customer will have every claim against the company for this. Alternatively, Amazon Chews may offer a replacement product equivalent to the product ordered. The customer will be given the right to choose whether he is interested in the alternative product or wants to cancel the order in relation to that product without charge and / or withdraw his money as charged (as applicable). The Customer shall have no claim and / or demand and / or claim of any kind whatsoever against Amazon Chase in the said case.

8.9 If after the order has been delivered to the customer it becomes clear that not all the products in the order have been delivered to the customer, the customer will contact the company in one of the ways specified in section 8.5.2 as soon as possible, and no later than 7 business days from the order delivery (if a request is made by sending a message on the Contact / Cancel page) – “Order arrived” must be selected). The customer will be given the right to choose whether: (a) he wishes to recover his money for the unproduced product (s) (such credit will be made in accordance with the provisions of section 8.6.1 without requiring the product / s to be canceled and the customer will not charge any cancellation fees), Or (b) he or she wishes to collect the missing product (s) or an alternate product in any of Amazon’s chain stores. The Customer shall have no claim and / or demand and / or claim of any kind whatsoever against Amazon Chase in the said case.

8.10 Products presented at promotional prices will be provided at the promotional price subject to the offer being valid at the time of ordering on the website and the availability of the product in the Company’s inventory.

8.11 Amazon Chews may at any time discontinue the Website’s activity and / or booking mechanism therein.