Questions & Answers :

Questions & Answers :

I haven't received a dispatch email confirmation ?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
If you did not get along, you can contact our customer service: [email protected]

Do I have to pay Customs & import charges if I live outside of the EU?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

The customs department of my have asked me further information. what should I do ?

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service: [email protected] team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online.

I'm new, how do I order?

At amazonas choice we go to great lengths to ensure your shopping experience is as easy and secure as possible.
You may need to choose what kind of series is best for you, on our page you will find what each series consists of and understand which series will best meet your needs to help you achieve the result you were looking for.
Once you have selected the series that best suits you, you will move into the category you have chosen and all products from the same category you have selected will be deployed before you, you will be able to select each item individually, a variety of details together, or a complete series for interest.
If you have any doubt and would like to consult one of our consultants, we would be happy to call + 972 08 9404313 or email- [email protected].
If you prefer to leave us contact information you can email us your details and we will get back to you as soon as possible.If you are interested you can continue with the safe purchase with our sales consultants over the phone, or continue on the site.
If you choose to continue shopping on site-next to any product you select, you can add or subtract from the quantity you want for each product.After the final selection, you will be able to go to the shopping cart on the left hand side of the page, choose the sending or pick-up method you want, to confirm the contact, email and payment details and we will send you an email with full confirmation and order details. you can contact us with any questions or requests.
We are glad to be at your service.

What currencies can I use?

On our website or by telephone, you can pay in currencies of NIS, Euro or USD.

Do your prices including VAT?

Yes, all our prices found on the website or delivered on the phone include VAT.

Which credit cards do you accept ?

We accept all types of credit for all companies.

how do I aplly a promotional code ?

You can add the discount code that you receive in the shopping basket in the line that says: coupon, and then click apply coupon to accept the discount receipt.

can I use a different payment method?

Yes. We can also pay via PayPal to pay for goods.
We do not accept checks.

When will my card be charget for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Do you offer a VAT discount to non EU customers?

Customer’s ordering from outside the European Union can contact us via telephone or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on + 972 08 9404313, [email protected].

Can I make an order over the phone?

Yes, a phone for our orders is: + 972 08 9404313,
Our expert team is available between the hours:
Sunday to Thursday from 08:30 to 18:00,
Fridays and Holiday evenings 08:30-12:00.

Can I get more information on a product?

If all the information on the site does not answer all your questions and you want to know more details we invite you to enter our product page, if we still do not answer all the questions-
Feel free to contact us by phone – + 972 08 9404313,
Or email [email protected]
And our expert team will answer any questions you may have.

How can I find the product that fits my hair?

Especially for this we have added the category – «our products» where you can be impressed and understand what product is best for you.

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
If you have not received any notification after order completion, we recommend emailing our customer service team to help find where the order is located.
You can contact us by email: [email protected] or by phone: +972 08 9404313.

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why dose my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order.
This is indicated on the part itself, just under the price of the product.
Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it
(except international deliveries).

I have a new email addres, and I am unable to reset my password. how do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

If you want to return an unused product, you can return it to one of our points of sale, or send it by local mail to our main address – Israel, Be’er Sheva 58 Histadrut Street.
For information on returning an item please Click Here.

How do I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback.
There is always room for improvement. Contact Us

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
All refund terms are fully defined on this page.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on + 972 08 9404313
E: [email protected].

What do I do if have received a damagrd item?

At Amazonas choice we hope that you are happy with your purchases.
We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item.
Please follow the following procedure: We would require an image to be emailed to us providing all damage caused.
Please email this to [email protected] or: [email protected].
Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.
More information on cancellation & return policy.

Why have you not refunded the original charge?

If you return an item you do not interested for use it we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
All refund terms are fully defined on this page.